Thursday, April 7, 2011

Great Customer Service


A few weeks ago my dear husband accidentally broke my quilting ruler. It had fallen off of my sewing table and part of it was laying on the ground and the other part of it was laying on top of a toy. He did not see it when he was putting my sewing table away for me and he stepped on it and snapped the corner off. I knew it wasn't his fault but I was really sad. I'm really frugal and I hate buying things that I already owned. I noticed on the Fiskars website that all their products have a lifetime warranty. I followed the customer service instructions which was to send an email describing the product and I included a picture of my broken ruler. They are sending me one to replace it for FREE! I am so pleased! I will definitely be purchasing Fiskars products in the future.

1 comment:

Patty K said...

I have several quilting rulers that look like that. Great idea to trade them in.